Enterprise software giant adds agent framework to core product
The rollout targets internal workflow automation rather than customer-facing chat.
A major enterprise software vendor has added an agent framework to its core product line, targeting internal workflow automation rather than the customer-facing chat interfaces that have dominated the category so far.
Why internal workflows first
The company said internal deployments carry lower risk and clearer return on investment than public-facing agents, a cautious rollout strategy that several competitors have also adopted this year.
The boring agent deployments, the ones automating internal paperwork, are quietly where most of the real revenue is showing up first.
